Legal notice

Information on this page to be subjected to Article 11 in the Act on Specified Commercial Transactions of Japan. The Act on Specified Commercial Transactions of Japan is only applicable for transactions of customers living in Japan. Transactions of shipping for customers living abroad does not apply to the articles below. We kindly ask for your understanding.

Service Provider/Seller

[Name] BEENOS Solutions Inc.
[Chief Operations Manager] President and Group CEO Teppei Honma
[Address] Gotanda JP building 7F, 8-4-13, Nishi-gotanda, Shinagawa-ku, Tokyo, 141-0031 Japan
[Phone] 03-5739-3350

[Name] tenso Hong Kong Limited
[Chief Operations Manager] Director Shota Naoi
[Address] Unit 417, 4th Floor, Lippo Centre, Tower Two, No. 89 Queensway, Admiralty, Hong Kong
[Secondhand Dealer License Number] Tokyo Metropolitan Public Safety Commission No.302152116130

Contact

Send the inquiry via live chat on homepage .

Service Fee and Shipping Fee

[Item Price] Price shown on the "Purchase Page"
[Shipping fee] There will be shipping fee for each shipping. Shipping fee will be determined by the destination country of the order.
①Asia: 2,000yen
②Other countries: 3,100yen

[Additional Charges]In addition, if the shipment includes heavier items such as coats or boots, an extra charge will be applied per item.

◎Coats
/ Asia: + ¥800 per item
/ Other regions: + ¥2,300 per item

◎Boots
/ Asia: + ¥1,700 per pair
/ Other regions: + ¥3,600 per pair

◎Suitcases
/ Taiwan: + ¥8,000 per item
/ Other Asia regions: + ¥10,000 per item
/ Other regions: + ¥18,000 per item

Payment Method

Customers may pay via credit card, PayPal, Apple Pay, Google Pay and AFTEE.

Payment Due Date

Payment will be made upon order.

Delivery

After the order is placed, from the day that all the items including back-ordered items arrive at our warehouse, the items will be delivered in the day indicated on the item page.
Customers can confirm the delivery status from [My Page].

Shipping Limitations

N/A（depends on the item）

Cancellation /Return

[Cancellation] The Company does not accept cancellation. If the package is returned to FASBEE warehouse due to refusal by addressee or other reason, and the package is not requested to be re-shipped in 14 days, the order will be cancelled. In this case, the fee will be refunded after the actual shipping cost (including shipping fee and return fee) is deducted. However, in the case that the shipping cost is higher than the fee of the order, the fee will not be refunded.
[Return] The Company does not accept returns.
Provided, however, in the event the item is defective or differs from the ordered product, the Company will accept the return or replacement at our its expense.
In this case, please contact the Customer Center within 7 days of arrival of the product and follow the specified procedures.
In the event it is impossible to arrange the item, the Company will refund the total amount paid by the customer.

Defect Liability

As stipulated in SubartAs stipulated in Subarticle 9-2 of “Terms of Service”, the Company is not responsible whatsoever for inquiries regarding the description of received products etc., claims, defect liability, or other demands etc.
Email address for e-ads
support@fas-bee.com

Other

Other terms and conditions are subject to the Terms of Service.
By using our service, you agree to our Terms of Service.If there is any contradiction between English language version and Japanese language version, then the Japanese language version shall take precedence.

7th/May/2019 Established
Updated Nov. 30, 2020
Updated Sep.1, 2021
Updated June.1, 2022
Updated October.9, 2024
Updated August.7, 2025
Updated April.1, 2026