Privacy policy

Position on Personal Information Protection.
BEENOS Solutions Inc. and tenso Hong Kong Limited (hereinafter referred to as "we" or "our company") recognize the importance of handling the personal information of our customers and business partners. We believe that properly using and protecting personal information is a social responsibility. We are committed to taking the utmost care in protecting personal information and making continuous efforts to ensure its appropriate handling and safety. We will treat the protection of personal information as a key aspect of our business activities and have established the following "Privacy Protection Policy."

Personal information Protection Policy
1. We will comply with applicable laws, guidelines, and other norms related to the protection of personal information and information obtained by processing personal information (hereinafter collectively referred to as "personal information, etc.").
2. When obtaining personal information, etc., from customers or business partners in providing internet services, we will inform the individuals of our contact points and obtain their consent before collecting personal information within an appropriate scope.
3. We will take measures to prevent and correct unauthorized access to personal information, leakage, loss, destruction, and damage.
4. Personal information obtained by us will be handled within the scope of purposes defined in our privacy policy. We will implement verification procedures to ensure that personal information is not used beyond these purposes.
5. We will sincerely respond to inquiries and requests regarding personal information from our customers.
6. We will continuously improve our management system and structure related to the protection of personal information.

Privacy Policy
1. Personal Information
We Collect To achieve the purposes listed in Section 3, we collect and store the following personal information. This includes information directly provided by customers, information automatically collected through cookies, and information obtained from third parties. Specifically, it refers to information about living individuals that falls into one or more of the following categories. For information on cookies, please refer to Section 10.
(1) Information that can identify a specific individual, including name, date of birth, and other descriptive information (information recorded or expressed in documents, drawings, electronic records, or other methods such as voice, actions, etc.), which can be easily matched with other information to identify a specific individual (including member ID, name, gender, email address, phone number, address, nickname, pen name, date of birth, occupation, position, credit card information, purchase history, etc.).
(2) Information containing personal identification codes.

2. Handling of Anonymized and Pseudonymized Information
We do not currently create anonymized information (as defined by the Personal Information Protection Act). If we create or provide anonymized information, we will adhere to separately established "Anonymized Information Handling Rules" and take safety management measures. If we create or obtain pseudonymized information (as defined by the Personal Information Protection Act), it will be used for statistical analysis, and safety management measures will be taken in compliance with the relevant laws. We will not provide pseudonymized information to third parties, except as required by law.

3. Purposes of Use, Legal Basis, etc. We will use the personal information collected for the following purposes. Except as permitted by the Personal Information Protection Act, we will obtain the individual's consent before using personal information beyond these purposes and will not use personal information in ways that might encourage or induce illegal or improper acts.
(1) Management of members and users.
(2) Sale of products, rights, digital content, and services (including the conclusion of service contracts, etc.) provided by us and third parties (including financial products).
(3) Implementation of campaigns, contests, and surveys.
(4) Simplification of membership registration processes when using services requiring membership registration provided by us or our group companies (including our parent company, subsidiaries, equity-method affiliates, and subsidiaries of our parent company).
(5) Notification of necessary matters for the operation of this website (including via email).
(6) Advertising, promotion, and solicitation for the sale of products and services provided by us and third parties (including via email).
(7) Sending newsletters.
(8) Packaging and shipping of products.
(9) Billing and invoicing.
(10) Provision of services related to points, coupons, mileage, etc.
(11) Publication of information posted by members and users.
(12) Handling various inquiries and after-sales service.
(13) Research and analysis of marketing data and development of new services.
(14) Preparation of statistical materials for our group companies and business partners.
(15) Execution of entrusted business when entrusted with the handling of personal information by other businesses.
(16) Exercise of rights and fulfillment of obligations based on contracts or laws.
(17) Recruitment.
(18) Examination of business partnerships.
Please note that processing personal data provided by customers is a prerequisite for entering into contracts regarding our services. If you choose not to provide the requested personal data, you may not be able to use our services. If we process personal data based on your consent, you have the right to withdraw your consent at any time.

4. Management of Personal Information
The manager of personal information held by us is BEENOS Solutions Inc. (registered in Japan with corporate number 0107-01-037227). We will assign a Chief Personal Information Protection Officer to the department responsible for managing personal information. This department will promote and supervise our efforts to protect personal information.
BEENOS Solutions Inc. Customer Support Center
E-mail: support@fasbee.co.jp

5. Retention of Personal Information
We will retain personal information only for the period necessary to achieve the purposes listed in Section 3. However, this excludes cases where the retention of personal information is required by laws related to the protection of personal information or other applicable laws, in which case we will comply with those laws.

6. Provision of Personal Information
We will provide personal information to Shopify, Inc. (referred to as "service provider") and its affiliates located outside Japan, such as in Canada and Singapore, based on entrustment agreements between us and the service provider. Please refer to the service provider’s privacy policy (https://www.shopify.jp/legal/privacy) for information on how they handle your personal information.
We will take appropriate measures in accordance with laws related to the protection of personal information. Except as permitted by law, we will not disclose or provide personal information to third parties in a form that allows identification without your consent. However, personal data may be transferred to third-party payment service providers or business partners in cases requiring action against illegal activities such as money laundering.

7. Joint Use of Personal Information
We may jointly use personal data as follows:
Items of Personal Data Jointly Used: As described in Section 1.
Scope of Joint Users: Our group companies (including companies newly becoming part of our group after the establishment of this privacy policy).
Purposes of Joint Use: As described in Section 3.
Person or Organization Responsible for Managing Personal Data: BEENOS Solutions Inc., Representative Director Teppei Honma Gotanda JP building 7F, 8-4-13, Nishi-gotanda, Shinagawa-ku, Tokyo

8. Transfer of Personal Information to Third Countries
When transferring personal data to countries not recognized by the European Commission as providing adequate levels of protection (i.e., countries not receiving adequacy decisions), we will ensure that the transfer meets the conditions specified by the EU for transfers of personal data outside the EU.
As we operate globally, we will take appropriate measures in accordance with laws regarding personal data protection for international transfers of personal data. Our personal data handling subcontractors are as follows:

Shopify Inc.
Country of Provision: Canada
Measures Taken: The service provider implements measures equivalent to or higher than those required for personal data protection by our country's personal data handlers. For information on the personal data protection system in the provided country, visit: Canada Report.

Shopify Commerce Singapore Pte Ltd.
Country of Provision: Republic of Singapore
Measures Taken: The service provider implements measures equivalent to or higher than those required for personal data protection by our country's personal data handlers. For information on the personal data protection system in the provided country, visit: Singapore Report.

9. Security
To protect personal information provided through this website from unauthorized access by third parties, we use TLS (Transport Layer Security), an industry-standard encryption method. We protect necessary personal information with TLS encryption and take measures to ensure safety.
We manage personal information obtained by us based on our standards and take measures such as installing firewalls and implementing virus protection to prevent unauthorized access, loss, destruction, alteration, leakage, and virus infections.

10. About Cookies
(1) This website uses a technology called Cookies. Cookies refer to a mechanism where specific information is temporarily stored on the communication device used by customers, and this data is used to identify the customer each time they connect. Since we offer services that rely on the use of Cookies, please note that if customers do not allow the use of Cookies, some of our services may not be available. Whether or not to allow Cookies can be set in the customer's browser, so please check the settings as necessary.
(2) In addition, our advertisements are displayed on various websites on the internet by third-party distributors, including Google. However, customers can opt-out of the use of Google’s Cookies by accessing the Google Ads opt-out page (or opt-out of the use of Cookies by third-party distributors by visiting the Network Advertising Initiative opt-out page).
(3) We use Google Analytics to improve the performance and services of this website for our customers. The information collected, recorded, and analyzed by Google Analytics does not contain any information that can identify specific individuals. The information collected and analyzed is managed by Google in accordance with Google's privacy policy.
(i) Tool provider: Google Inc.
(ii) Information collected: Customers’ usage of our website (access status, traffic, routing, etc.) Customers can stop the collection of their information via our use of Google Analytics by disabling Google Analytics in their browser’s add-on settings. This can be done by downloading and installing the "Google Analytics Opt-out Add-on" from Google’s opt-out add-on download page and changing the browser's add-on settings. If customers disable Google Analytics, it will also be disabled on other websites they visit, but they can re-enable Google Analytics by reconfiguring their browser's add-on settings.

Google Analytics Terms of Service
https://marketingplatform.google.com/about/analytics/terms/us/
Google Privacy Policy
https://policies.google.com/privacy?hl=en
Google Analytics Opt-out Add-on
https://tools.google.com/dlpage/gaoptout?hl=en

11. Provision of Information to Partner Companies
We are not responsible for the use of personal information independently collected by third-party websites and services that can be accessed through links on this website. Therefore, we do not bear any obligations or responsibilities for the independent policies or activities of these companies or websites. Please review the privacy policies of each website.

12. Requests for Disclosure, Correction, and Deletion of Personal Information
In accordance with laws and regulations related to the protection of personal information, we will respond to requests for disclosure, correction, addition, deletion, suspension of use, erasure, cessation of third-party provision, notification of the purpose of use, withdrawal of consent (where applicable), and disclosure of records of third-party provision. However, if such requests do not meet the requirements stipulated by the relevant laws and regulations, we may not be able to accommodate the request.

13. Method of Accepting Requests for Disclosure of Personal Information
To request disclosure, correction, addition, deletion, suspension of use, erasure, cessation of third-party provision, etc., please fill out the specified request form in accordance with our procedures and mail it to the reception desk below. For disclosure requests, please enclose the specified fee and postage (if requesting disclosure via paper documents). Reception Desk: BEENOS Solutions Inc. Customer Consultation Desk for Personal Information Gotanda JP building 7F, 8-4-13, Nishi-gotanda, Shinagawa-ku, Tokyo, 141-0031, Japan

14. Method of Accepting Requests for Notification of Purpose of Use of Personal Information
If you wish to request notification of the purpose of use of your personal information, please contact us at privacy@fasbee.com.

15. Compliance with Laws Regarding Personal Information
To protect personal information, we may revise this Privacy Policy in accordance with changes in laws related to the protection of personal information or as necessary. In such cases, the latest Privacy Policy will be posted.

16. Opinions, Complaints, and Objections Regarding the Handling of Personal Information
If you have any inquiries regarding the handling of personal information, please contact us at the following reception desk.

Reception Desk: BEENOS Solutions Inc. Customer Consultation Desk for Personal Information
Gotanda JP building 7F, 8-4-13, Nishi-gotanda, Shinagawa-ku, Tokyo, 141-0031 Japan
E-mail: privacy@fasbee.com

EU Representative Office: Shop Airlines Europe B.V.
Evert van de Beekstraat 104, The Base B, 1118CN Schiphol, the Netherlands
E-mail: privacy@fasbee.com

UK Representative Office: Tenso UK Ltd.
130 Shaftesbury Avenue, 2nd Floor, London, W1D 5EU, United Kingdom
E-mail ： privacy@fasbee.com

• Established on May 7, 2019
• Revised on April 1, 2022
• Revised on September 17, 2024
• Revised on April 1, 2026